me desculpe se for muita coisa, mas eu não sei dizer oque é relevante, então vou postar o código da pagina toda, eu procurei por data_fechamento pois e o nome do campo na tabela do mysql ps. eu li o post sobre as perguntas, e tentei utilizar o codebox, oque fiz errado pra ele não funcionar? por favor algum moderador edit o post se estiver contra a regra por causa do tamanho. o link do primeiro post é desse código. grato pela atenção. Copyright 2005 Fl�vio Ribeiro This file is part of OCOMON. OCOMON is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. OCOMON is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with Foobar; if not, write to the Free Software Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA */session_start(); include ("../../includes/include_geral.inc.php"); include ("../../includes/include_geral_II.inc.php"); //print "<script src='../../includes/javascript/ajax_request.js'></script>"; //print "<script type='text/javascript' src='../../includes/fckeditor/fckeditor.js'></script>"; $imgsPath = "../../includes/imgs/"; $hoje = date("Y-m-d H:i:s"); $hoje2 = date("d/m/Y"); print "<HTML><BODY bgcolor='".BODY_COLOR."' ". "onLoad=\"ajaxFunction('Problema', 'showSelProbs.php', 'idLoad', 'prob=idProblema', 'area_cod=idArea', 'area_habilitada=idAreaHabilitada'); ajaxFunction('divProblema', 'showProbs.php', 'idLoad', 'prob=idProblema', 'area_cod=idArea'); ajaxFunction('divSla', 'sla_standalone.php', 'idLoad', 'numero=idSlaNumero', 'popup=idSlaNumero', 'SCHEDULED=idScheduled'); ajaxFunction('divInformacaoProblema', 'showInformacaoProb.php', 'idLoad', 'prob=idProblema', 'area_cod=idArea');\">"; $auth = new auth; $auth->testa_user($_SESSION['s_usuario'],$_SESSION['s_nivel'],$_SESSION['s_nivel_desc'],2); $qry_config = "SELECT * FROM config "; $exec_config = mysql_query($qry_config) or die (TRANS('ERR_TABLE_CONFIG'));; $row_config = mysql_fetch_array($exec_config); $sqlSoluc = "SELECT * FROM solucoes WHERE numero = ".$_REQUEST['numero']." "; $execSoluc = mysql_query ($sqlSoluc); $regSoluc = mysql_num_rows($execSoluc); if ($regSoluc >0) { print "<script>". "mensagem('".TRANS('MSG_ALERT_OCCO_IS_LOCKED_UP')."');". "history.back();"; print "</script>"; exit; } $sqlSub = "select * from ocodeps where dep_pai = ".$_REQUEST['numero']." "; $execSub = mysql_query ($sqlSub) or die (TRANS('MSG_ERR_NOT_RESCUE_INFO_DEPEND_OCCO').$sqlSub); $deps = array(); while ($rowSub = mysql_fetch_array($execSub)) { $sqlStatus = "select o.*, s.* from ocorrencias as o, `status` as s where o.numero = ".$rowSub['dep_filho']." and o.`status`=s.stat_id and s.stat_painel not in (3) "; $execStatus = mysql_query($sqlStatus) or die (TRANS('MSG_ERR_NOT_ACCESS_CALL_SON').$sqlStatus); $achou = mysql_num_rows ($execStatus); if ($achou > 0) { $deps[] = $rowSub['dep_filho']; } } if(sizeof($deps)) { $saida = "<b>".TRANS('MSG_ALERT_OCCO_NOT_LOCKED_UP').":</b><br><br>"; foreach($deps as $err) { $saida.="Chamado <a onClick=\"java script: popup_alerta('mostra_consulta.php?popup=true&numero=".$err."')\"><font color='blue'>".$err."</font></a><br>"; } $saida.="<br><a align='center' onClick=\"redirect('mostra_consulta.php?numero=".$_REQUEST['numero']."');\"><img src='".ICONS_PATH."/back.png' width='16px' height='16px'> ".TRANS('TXT_RETURN')."</a>"; print "</table>"; print "<div class='alerta' id='idAlerta'><table bgcolor='#999999'><tr><td colspan='2' bgcolor='yellow'>".$saida."</td></tr></table></div>"; exit; } //$query = "select o.*, u.* from ocorrencias as o, usuarios as u where o.operador = u.user_id and numero=$numero"; //$query = $QRY["ocorrencias_full_ini"]." where numero in (".$numero.") order by numero"; $query = $QRY["ocorrencias_full_ini"]." where numero = ".$_REQUEST['numero']." order by numero"; $resultado = mysql_query($query); $rowABS = mysql_fetch_array($resultado); //print $query; $atendimento = ""; $atendimento = $rowABS['data_atendimento']; $query2 = "select a.*, u.* from assentamentos as a, usuarios as u where a.responsavel = u.user_id and ocorrencia='".$_REQUEST['numero']."'"; $resultado2 = mysql_query($query2); $linhas2 = mysql_numrows($resultado2); if (!isset($_POST['submit'])) { if (isset($_POST['carrega'])){ $prob = $_POST['prob']; if (isset($_POST['radio_prob'])) { $radio_prob = $_POST['radio_prob']; } else $radio_prob = $_POST['prob']; $inst = $_POST['inst']; $etiqueta = $_POST['etiqueta']; $contato = $_POST['contato']; $loc = $_POST['loc']; $problema = $_POST['problema']; $solucao = $_POST['solucao']; $numero = $_POST['numero']; $script_sol = $_POST['script_sol']; } else { $prob = $rowABS['prob_cod']; $radio_prob = $rowABS['prob_cod']; $inst = $rowABS['unidade_cod']; $etiqueta = $rowABS['etiqueta']; $contato = $rowABS['contato']; $loc = $rowABS['setor_cod']; $script_sol = $rowABS['oco_script_sol']; //$problema = $_POST['problema']; //$solucao = $_POST['solucao']; //$numero = $_POST['numero']; } print "<BR><B>".TRANS('SUBTTL_CLOSING_OCCO')."</B><BR>"; print "<FORM method='POST' action='".$_SERVER['PHP_SELF']."' name='form1' onSubmit='return valida()'>"; print "<TABLE border='0' align='center' width='100%' bgcolor='".BODY_COLOR."'>"; Print "<tr>"; print "<td colspan='7'>"; print "<div id='divSla'>"; print "</div>"; print "</TD>"; Print "</tr>"; print "<input type='hidden' name='slaNumero' id='idSlaNumero' value='".$_REQUEST['numero']."'>"; print "<input type='hidden' name='SCHEDULED' id='idScheduled' value='".$rowABS['oco_scheduled']."'>"; $getPriorityDesc = "SELECT * FROM prior_atend WHERE pr_cod = '".$rowABS['oco_prior']."'"; $execGetPrior = mysql_query($getPriorityDesc); $rowGet = mysql_fetch_array($execGetPrior); // print "<TR>"; // print "<TD width='20%' align='left' bgcolor='". TD_COLOR."'>".TRANS('OCO_PRIORITY').":</TD>"; // print "<TD width='30%' align='left'><input class='disable' value='".$rowGet['pr_desc']."' disabled></TD>"; // print "</TR>"; print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_FIELD_NUMBER').":</TD>"; print "<TD width='30%' align='left' bgcolor='".BODY_COLOR."'><input class='disable' value='".$rowABS['numero']."' disabled></td>"; print "<TD width='20%' align='left' bgcolor='". TD_COLOR."'>".TRANS('OCO_PRIORITY').":</TD>"; print "<TD width='30%' align='left' bgcolor='".BODY_COLOR."'><input class='disable' value='".$rowGet['pr_desc']."' disabled></TD>"; print "</TR>"; print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_PROB').": "; //print "<input type='submit' class='btPadrao' id='idBtLoadCat' title='".TRANS('LOAD_EQUIP_LOCAL')."'onClick=\"LOAD=1;\"". //"style=\"{align:center; valign:middle; width:19px; height:19px; background-image: url('../../includes/icons/key_enter.png'); background-repeat:no-repeat;}\" value='' name='carrega'>"; print "</TD>"; //$query_problema = "SELECT * FROM problemas order by problema"; $query_problema = "SELECT * FROM problemas as p ". "LEFT JOIN sistemas as s on p.prob_area = s.sis_id ". "LEFT JOIN sla_solucao as sl on sl.slas_cod = p.prob_sla ". "LEFT JOIN prob_tipo_1 as pt1 on pt1.probt1_cod = p.prob_tipo_1 ". "LEFT JOIN prob_tipo_2 as pt2 on pt2.probt2_cod = p.prob_tipo_2 ". "LEFT JOIN prob_tipo_3 as pt3 on pt3.probt3_cod = p.prob_tipo_3 "; if ($rowABS['area_cod'] != -1){ $query_problema.= " WHERE (p.prob_area = ".$rowABS['area_cod']." OR (p.prob_area is null OR p.prob_area = -1)) "; } /*else $clausula = "";*/ $query_problema.= "GROUP BY p.problema". " ORDER BY p.problema"; $exec_problema = mysql_query($query_problema); print "<TD width='30%' align='left' bgcolor='".BODY_COLOR."'>"; /* print "<select class='select' name='prob' id='idProb' onChange=\"ajaxFunction('Problema', 'showProbs.php', 'prob=idProb', 'area_cod=idFieldArea')\">"; print "<option value=-1>Selecione o problema</option>"; while($row=mysql_fetch_array($exec_problema)){ print "<option value=".$row['prob_id'].""; if ($row['prob_id']== $prob) { print " selected"; } print ">".$row['problema']."</option>"; } // while print "</select>";*/ print "<div id='Problema'>"; print "<input type='hidden' name='prob' id='idProblema' value='".$prob."'>"; print "</div>"; print "<div id='idLoad' class='loading'><img src='../../includes/imgs/loading.gif'></div>"; print "</TD>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_FIELD_AREA').":</TD>"; print "<TD colspan='3' width='30%' align='left' bgcolor='".BODY_COLOR."'><input class='disable' value='".$rowABS['area']."' disabled></TD>"; print "<input type='hidden' name='fieldArea' id='idArea' value='".$rowABS['area_cod']."'></TD>"; print "<input type='hidden' name='areaHabilitada' id='idAreaHabilitada' value='sim'>"; print "</TR>"; ################################################################ print "<tr><td colspan='6' ><div id='divProblema'>"; //style='{display:none}' //<td colspan='6' > //print "<TABLE border='0' cellpadding='2' cellspacing='0' width='90%'>"; //print "<input type='hidden' name='problema' id='idProb' value='".$rowABS['problema']."'>"; //print "</table>"; print "</div></td></tr>"; //</td> print "<tr><td colspan='6' ><div id='divInformacaoProblema'></div></td></tr>"; ################################################################ print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_DESC').":</TD>"; print "<TD colspan='5' width='80%' align='left' bgcolor='".BODY_COLOR."'><b>".$rowABS['descricao']."</b></TD>"; print "</TR>"; print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_FIELD_UNIT').":</TD>"; $qryinst = "select * from instituicao order by inst_nome"; $exec_inst = mysql_query($qryinst); print "<TD width='30%' align='left' bgcolor='".BODY_COLOR."'>"; print "<select class='select' name='inst'>"; print "<option value=-1>".TRANS('OCO_SEL_UNIT')."</option>"; while($row=mysql_fetch_array($exec_inst)){ print "<option value=".$row['inst_cod'].""; if ($row['inst_cod']== $inst) { print " selected"; } print ">".$row['inst_nome']."</option>"; } // while print "</select>"; print "</TD>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'><a onClick=\"checa_etiqueta()\" ". "title='".TRANS('CONS_CONFIG_EQUIP')."'><font color='#5E515B'><b>".TRANS('OCO_FIELD_TAG')."</b></font></a>". " ".TRANS('OCO_FIELD_OF_EQUIP').":</TD>"; print "<TD colspan='3' width='30%' align='left' bgcolor='".BODY_COLOR."'>"; print "<input type='text' class='data' name='etiqueta' id='idEtiqueta' value='".$etiqueta."'>"; print "</TD>"; print "</TR>"; print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_CONTACT').":</TD>"; print "<TD width='30%' align='left' bgcolor='".BODY_COLOR."'><input type='text' class='text' name='contato' id='idContato' value='".$contato."'></TD>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('COL_PHONE').":</TD>"; print "<TD colspan='3' width='30%' align='left' bgcolor='".BODY_COLOR."'>".$rowABS['telefone']."</TD>"; print "</TR>"; print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_FIELD_LOCAL').":</TD>"; print "<TD width='30%' align='left' bgcolor='".BODY_COLOR."'>"; print "<select class='select' name='loc' id='idLocal'>"; $qrylocal = "select * from localizacao where loc_status not in (0) order by local"; $exec_local = mysql_query($qrylocal); print "<option value=-1>".TRANS('OCO_SEL_LOCAL')."</option>"; while($row=mysql_fetch_array($exec_local)){ print "<option value=".$row['loc_id'].""; if ($row['loc_id']== $loc) { print " selected"; } print ">".$row['local']."</option>"; } // while print "</select><a onClick=\"checa_por_local()\">". "<img title='".TRANS('CONS_EQUIP_LOCAL')."' width='15' height='15' ". "src='".$imgsPath."consulta.gif' border='0'></a>"; print "</TD>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_FIELD_OPERATOR').":</TD>"; print "<TD colspan='3' width='30%' align='left' bgcolor='".BODY_COLOR."'>".$rowABS['nome']."</TD>"; print "</TR>"; print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_FIELD_DATE_OPEN').":</TD>"; print "<TD width='30%' align='left' bgcolor='".BODY_COLOR."'>".formatDate($rowABS['data_abertura'])."</TD>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_FIELD_STATUS').":</TD>"; print "<TD colspan='3' width='30%' align='left' bgcolor='".BODY_COLOR."'>".$rowABS['chamado_status']."</TD>"; print "</TR>"; print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('FIELD_DATE_CLOSING').":</TD>"; print "<TD colspan='5' width='80%' align='left' bgcolor='".BODY_COLOR."'>"; print "<INPUT type='text' class='text' name='data_fechamento' id='idData_fechamento' value='".formatDate(date("Y-m-d H:i:s"))."'>"; print "</TD>"; print "</tr>"; if ($linhas2 > 0) { //ASSENTAMENTOS DO CHAMADO print "<tr><td colspan='6'><IMG ID='imgAssentamento' SRC='../../includes/icons/open.png' width='9' height='9' ". "STYLE=\"{cursor: pointer;}\" onClick=\"invertView('Assentamento')\"> <b>".TRANS('THERE_IS_ARE')." <font color='red'>".$linhas2."</font>". " ".TRANS('FIELD_NESTING_FOR_OCCO').".</b></td></tr>"; //style='{padding-left:5px;}' print "<tr><td colspan='6'><div id='Assentamento' style='{display:none}'>"; //style='{display:none}' print "<TABLE border='0' align='center' width='100%' bgcolor='".BODY_COLOR."'>"; $i = 0; while ($rowAssentamento = mysql_fetch_array($resultado2)){ $printCont = $i+1; print "<TR>"; print "<TD width='20%' bgcolor='".TD_COLOR."' valign='top'>". "".TRANS('FIELD_NESTING')." ".$printCont." de ".$linhas2." por ".$rowAssentamento['nome']." em ". "".formatDate($rowAssentamento['data'])."". "</TD>"; print "<TD colspan='5' width='80%' align='left' bgcolor='".BODY_COLOR."' valign='top'>".nl2br($rowAssentamento['assentamento'])."</TD>"; print "</TR>"; $i++; } print "</table></div></td></tr>"; //print "</div>"; } //------------------------------------------------------------- INICIO ALTERACAO -------------------------------------------------------------- print "<TR ID='linha_assentamento'>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('FIELD_NESTING').":</TD>"; print "<TD colspan='5' width='80%' align='left' bgcolor='".BODY_COLOR."'>"; print "<TEXTAREA class='textarea' name='assentamento' id='idAssentamento'>". "".TRANS('TXTAREA_OCCO_DIRECT_MODIFY')." ".$_SESSION['s_usuario']."</textarea>"; print "</TD>"; print "</tr>"; //------------------------------------------------------------- FIM ALTERACAO -------------------------------------------------------------- //------------------------------------------------------------- INICIO ALTERACAO -------------------------------------------------------------- //print "<TR>"; print "<input type='hidden' value='' name='alimenta_banco' id='alimenta_banco'>"; print "<TR ID='linha_desc_solucao'>"; //------------------------------------------------------------- FIM ALTERACAO -------------------------------------------------------------- //print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('COL_SCRIPT_SOLUTION').":</TD>"; print "<TD colspan='5' width='80%' align='left' bgcolor='".BODY_COLOR."'>"; $qry_script = "SELECT * FROM script_solution ORDER BY script_desc"; $exec_qry_script = mysql_query($qry_script) or die (mysql_error()); print "<select class='select_sol' name='script_sol'>"; print "<option value=null selected>".TRANS('SEL_SCRIPT')."</option>"; while ($rowScript = mysql_fetch_array($exec_qry_script)){ //print "<option value='".$rowScript['script_cod']."'>".$rowScript['script_desc']."</option>"; print "<option value=".$rowScript['script_cod'].""; if ($rowScript['script_cod']== $script_sol) { print " selected"; } print ">".$rowScript['script_desc']."</option>"; } print "</select>"; print "</td>"; print "</tr>"; //------------------------------------------------------------- INICIO ALTERACAO -------------------------------------------------------------- //print "<TR>"; print "<TR ID='linha_problema'>"; //------------------------------------------------------------- FIM ALTERACAO -------------------------------------------------------------- print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('OCO_PROB').":</TD>"; print "<TD colspan='5' width='80%' align='left' bgcolor='".BODY_COLOR."'>"; //print "<TEXTAREA class='textarea' id='idProblema' name='problema'>Descri��o t�cnica do problema</textarea>"; if (!$_SESSION['s_formatBarOco']) { print "<TEXTAREA class='textarea' name='problema' id='idDesc'>".TRANS('TXT_DESC_TEC_PROB')."</textarea>"; //oFCKeditor.Value = print noHtml($descricao); } else print "<script type='text/javascript' src='../../includes/fckeditor/fckeditor.js'></script>"; ?> <script type="text/javascript"> var bar = '<?php print $_SESSION['s_formatBarOco'];?>' if (bar ==1) { var oFCKeditor = new FCKeditor( 'problema' ) ; oFCKeditor.BasePath = '../../includes/fckeditor/'; oFCKeditor.Value = '<?php print TRANS('TXT_DESC_TEC_PROB');?>'; oFCKeditor.ToolbarSet = 'ocomon'; oFCKeditor.Width = '570px'; oFCKeditor.Height = '100px'; oFCKeditor.Create() ; } </script> <?php print "</TD>"; print "</TR>"; //------------------------------------------------------------- INICIO ALTERACAO -------------------------------------------------------------- //print "<TR>"; print "<TR ID='linha_solucao'>"; //------------------------------------------------------------- FIM ALTERACAO -------------------------------------------------------------- print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('COL_TIT_SOLUTION').":</TD>"; print "<TD colspan='5' width='80%' align='left' bgcolor='".BODY_COLOR."'>"; //print "<TEXTAREA class='textarea' id='idSolucao' name='solucao'>Solu��o para este problema</textarea>"; if (!$_SESSION['s_formatBarOco']) { print "<TEXTAREA class='textarea' name='solucao' id='idSolucao'>".TRANS('TXT_SOLUTION_PROB')."</textarea>"; //oFCKeditor.Value = print noHtml($descricao); } ?> <script type="text/javascript"> var bar = '<?php print $_SESSION['s_formatBarOco'];?>' if (bar ==1) { var oFCKeditor = new FCKeditor( 'solucao' ) ; oFCKeditor.BasePath = '../../includes/fckeditor/'; oFCKeditor.Value = '<?php print TRANS('TXT_SOLUTION_PROB');?>'; oFCKeditor.ToolbarSet = 'ocomon'; oFCKeditor.Width = '570px'; oFCKeditor.Height = '100px'; oFCKeditor.Create() ; } </script> <?php print "</TD>"; print "</TR>"; //SE TIVER QUE JUSTIFICAR O ESTOURO DO SLA $descricaoMinima = strlen(TRANS('TXT_JUSTIFICATION'))+5; if ($row_config['conf_desc_sla_out']){ $qryTmp = "SELECT * FROM sla_out WHERE out_numero = ".$_REQUEST['numero']." "; $execTmp = mysql_query($qryTmp) OR die(mysql_error()); $rowOut = mysql_fetch_array($execTmp); if($rowOut['out_sla']==1){//CHAMADO ESTOUROU //$descricaoMinima = strlen(TRANS('TXT_JUSTIFICATION'))+5; print "<TR>"; print "<TD width='20%' align='left' bgcolor='".TD_COLOR."'>".TRANS('COL_JUSTIFICATION').":</TD>"; print "<TD colspan='5' width='80%' align='left' bgcolor='".BODY_COLOR."'>"; //print "<TEXTAREA class='textarea' id='idSolucao' name='solucao'>Solu��o para este problema</textarea>"; if (!$_SESSION['s_formatBarOco']) { print "<TEXTAREA class='textarea' name='justificativa' id='idJustificativa'>".TRANS('TXT_JUSTIFICATION')."</textarea>"; //oFCKeditor.Value = print noHtml($descricao); } ?> <script type="text/javascript"> var bar = '<?php print $_SESSION['s_formatBarOco'];?>' if (bar ==1) { var oFCKeditor = new FCKeditor( 'justificativa' ) ; oFCKeditor.BasePath = '../../includes/fckeditor/'; oFCKeditor.Value = '<?php print TRANS('TXT_JUSTIFICATION');?>'; oFCKeditor.ToolbarSet = 'ocomon'; oFCKeditor.Width = '570px'; oFCKeditor.Height = '100px'; oFCKeditor.Create() ; } </script> <?php print "</TD>"; print "</TR>"; } } //----------------------------------------- $qrymail = "SELECT u.*, a.*,o.* from usuarios u, sistemas a, ocorrencias o where ". //"u.AREA = a.sis_id and o.aberto_por = u.user_id and o.numero = ".$_GET['numero'].""; "u.AREA = a.sis_id and o.aberto_por = u.user_id and o.numero = ".$_REQUEST['numero'].""; $execmail = mysql_query($qrymail); $rowmail = mysql_fetch_array($execmail); if ($rowmail['sis_atende']==0){ $habilita = "checked"; } else $habilita = "disabled"; print "<tr><td bgcolor='".TD_COLOR."'>".TRANS('OCO_FIELD_SEND_MAIL_TO').":</td>". "<td colspan='5'><input type='checkbox' value='ok' name='mailAR' checked title='".TRANS('MSG_SEND_EMAIL_AREA_ATTEND_CALL')."'>".TRANS('OCO_FIELD_AREA')." ". "<input type='checkbox' value='ok' name='mailUS' ".$habilita."><a title='".TRANS('MSG_OPT_CALL_OPEN_USER')."'>".TRANS('OCO_FIELD_USER')."</a></td>". "</tr>"; print "<TR>"; print "<BR>"; print "<input type='hidden' name='data_gravada' value='".date("Y-m-d H:i:s")."'>"; print "<TD colspan='3' align='center' width='50%' bgcolor='".BODY_COLOR."'>". "<input type='submit' class='button' value='".TRANS('BT_OK')."' name='submit'>". "<input type='hidden' name='rodou' value='sim'>". "<input type='hidden' name='numero' value='".$_REQUEST['numero']."'>". "<input type='hidden' name='abertopor' value='".$rowmail['user_id']."'>"; print "</TD>"; print "<TD colspan='3' align='center' width='50%' bgcolor='".BODY_COLOR."'>". "<INPUT type='button' class='button' value='".TRANS('BT_CANCEL')."' name='desloca' ONCLICK='java script:history.back()'>"; print "</TD>"; print "</TR>"; } else if (isset($_POST['submit'])) { ######################################################################################### if (isset($_POST['radio_prob'])) { $radio_prob = $_POST['radio_prob']; } else $radio_prob = $_POST['prob']; $queryB = "SELECT sis_id,sistema, sis_email FROM sistemas WHERE sis_id = ".$rowABS['area_cod'].""; $sis_idB = mysql_query($queryB); $rowSis = mysql_fetch_array($sis_idB); $queryC = "SELECT local from localizacao where loc_id = ".$_POST['loc'].""; $loc_idC = mysql_query($queryC); $setor = mysql_result($loc_idC,0); $queryD = "SELECT nome from usuarios where login like '".$_SESSION['s_usuario']."'"; $loginD = mysql_query($queryD); $nome = mysql_result($loginD,0); ########################################################################################## //$data = datam($hoje2); $responsavel = $_SESSION['s_uid']; //------------------------------------------------------------- INICIO ALTERACAO -------------------------------------------------------------- //So insere a solucao no banco se o tipo do problema permitir alimentar o banco de solucoes if(isset($_POST['alimenta_banco']) && $_POST['alimenta_banco']=="SIM"){ //--------------------------------------------------------------- FIM ALTERACAO --------------------------------------------------------------- $query = "INSERT INTO assentamentos (ocorrencia, assentamento, data, responsavel) values (".$_POST['numero'].","; if ($_SESSION['s_formatBarOco']) { $query.= " '".$_POST['problema']."',"; //$query.= " '".$assentamentoProb."',"; } else { $query.= " '".noHtml($_POST['problema'])."',"; } $query.=" '".date('Y-m-d H:i:s')."', ".$responsavel.")"; //VER 25/05/2007 $resultado = mysql_query($query) or die (TRANS('MSG_ERR_INSERT_NESTING').$query); $query = "INSERT INTO assentamentos (ocorrencia, assentamento, data, responsavel) values (".$_POST['numero'].", "; if ($_SESSION['s_formatBarOco']) { $query.= " '".$_POST['solucao']."',"; } else { $query.= " '".noHtml($_POST['solucao'])."',"; } $query.=" '".date('Y-m-d H:i:s')."', ".$responsavel.")"; $resultado = mysql_query($query)or die (TRANS('MSG_ERR_INSERT_NESTING').$query); $query1 = "INSERT INTO solucoes (numero, problema, solucao, data, responsavel) values (".$_POST['numero'].", "; if ($_SESSION['s_formatBarOco']) { $query1.= " '".$_POST['problema']."','".$_POST['solucao']."',"; } else { $query1.= " '".noHtml($_POST['problema'])."','".noHtml($_POST['solucao'])."',"; } $query1.=" '".date('Y-m-d H:i:s')."', ".$responsavel.")"; $resultado1 = mysql_query($query1)or die (TRANS('MSG_ERR_INSERT_SOLUTION').$query1); //------------------------------------------------------------- INICIO ALTERACAO -------------------------------------------------------------- }else{ $query = "INSERT INTO assentamentos (ocorrencia, assentamento, data, responsavel) values (".$_POST['numero'].",'".$_POST['assentamento']."',"; $query.=" '".date('Y-m-d H:i:s')."', ".$responsavel.")"; $resultado = mysql_query($query) or die (TRANS('MSG_ERR_INSERT_NESTING').$query); $resultado = $resultado1 = $resultado2 = 1; } //--------------------------------------------------------------- FIM ALTERACAO --------------------------------------------------------------- //--------------------------------------------- //JUSTIFICATIVA PARA O ESTOURO DO SLA if(isset($_POST['justificativa']) && $row_config['conf_desc_sla_out']){ $queryJust = "INSERT INTO assentamentos (ocorrencia, assentamento, data, responsavel, tipo_assentamento) values (".$_POST['numero'].", "; if ($_SESSION['s_formatBarOco']) { $queryJust.= " '".$_POST['justificativa']."',"; } else { $queryJust.= " '".noHtml($_POST['justificativa'])."',"; } $queryJust.=" '".date('Y-m-d H:i:s')."', ".$responsavel.", 3)"; $execJust = mysql_query($queryJust)or die (TRANS('MSG_ERR_INSERT_NESTING').$queryJust); } //REMOVE O N�MERO DO CHAMADO DA TABELA DE CHECAGEM DO SLAS $qryClear = "DELETE FROM sla_out WHERE out_numero = ".$_POST['numero'].""; $execClear = mysql_query($qryClear); //---------------------------------------------- $status = 4; //encerrado if ($atendimento==null) { $query2 = "UPDATE ocorrencias SET status=".$status.", local=".$_POST['loc'].", problema ='".$radio_prob."', ". "operador=".$_SESSION['s_uid'].", instituicao='".$_POST['inst']."', equipamento='".$_POST['etiqueta']."', ". "contato='".noHtml($_POST['contato'])."', data_fechamento='".date('Y-m-d H:i:s')."', ". "data_atendimento='".date('Y-m-d H:i:s')."', oco_script_sol=".$_POST['script_sol']." WHERE numero='".$_POST['numero']."'"; } else { $query2 = "UPDATE ocorrencias SET status=".$status.", local=".$_POST['loc'].",problema ='".$radio_prob."', ". "operador=".$_SESSION['s_uid'].", instituicao='".$_POST['inst']."', equipamento='".$_POST['etiqueta']."', ". "contato='".noHtml($_POST['contato'])."', data_fechamento='".date('Y-m-d H:i:s')."', oco_script_sol=".$_POST['script_sol']." ". "WHERE numero='".$_POST['numero']."'"; } $resultado2 = mysql_query($query2); if (($resultado == 0) or ($resultado1 == 0) or ($resultado2 == 0)) { $aviso = TRANS('MSG_ERR_INSERT_DATA_SYSTEM'); print $aviso; exit; } else { $sqlDoc1 = "select * from doc_time where doc_oco = ".$_POST['numero']." and doc_user=".$_SESSION['s_uid'].""; $execDoc1 = mysql_query($sqlDoc1); $regDoc1 = mysql_num_rows($execDoc1); $rowDoc1 = mysql_fetch_array($execDoc1); if ($regDoc1 >0) { $sqlDoc = "update doc_time set doc_close=doc_close+".diff_em_segundos($_POST['data_gravada'],date("Y-m-d H:i:s"))." where doc_id = ".$rowDoc1['doc_id'].""; $execDoc =mysql_query($sqlDoc) or die (TRANS('MSG_ERR_UPDATE_TIME_DOC_CALL').'<br>').$sqlDoc; } else { $sqlDoc = "insert into doc_time (doc_oco, doc_open, doc_edit, doc_close, doc_user) values (".$_POST['numero'].", 0, 0, ".diff_em_segundos($_POST['data_gravada'],date("Y-m-d H:i:s"))." ,".$_SESSION['s_uid'].")"; $execDoc = mysql_query($sqlDoc) or die (TRANS('MSG_ERR_UPDATE_TIME_DOC_CALL').'<br>').$sqlDoc; } ##ROTINAS PARA GRAVAR O TEMPO DO CHAMADO EM CADA STATUS if ($status != $rowABS['status_cod']) { //O status foi alterado ##TRATANDO O STATUS ANTERIOR (atual) -antes da mudan�a //Verifica se o status 'atual' j� foi gravado na tabela 'tempo_status' , em caso positivo, atualizo o tempo, sen�o devo gravar ele pela primeira vez. $sql_ts_anterior = "select * from tempo_status where ts_ocorrencia = ".$rowABS['numero']." and ts_status = ".$rowABS['status_cod']." "; $exec_sql = mysql_query($sql_ts_anterior); if ($exec_sql == 0) $error= " erro 1".$sql_ts_anterior; $achou = mysql_num_rows($exec_sql); if ($achou >0){ //esse status j� esteve setado em outro momento $row_ts = mysql_fetch_array($exec_sql); // if (array_key_exists($rowABS['sistema'],$H_horarios)){ //verifica se o c�digo da �rea possui carga hor�ria definida no arquivo config.inc.php // $areaT = $rowABS['sistema']; //Recebe o valor da �rea de atendimento do chamado // } else $areaT = 1; //Carga hor�ria default definida no arquivo config.inc.php $areaT = ""; $areaT=testaArea($areaT,$rowABS['area_cod'],$H_horarios); $dt = new dateOpers; $dt->setData1($row_ts['ts_data']); $dt->setData2(date('Y-m-d H:i:s')); $dt->tempo_valido($dt->data1,$dt->data2,$H_horarios[$areaT][0],$H_horarios[$areaT][1],$H_horarios[$areaT][2],$H_horarios[$areaT][3],"H"); $segundos = $dt->diff["sValido"]; //segundos v�lidos $sql_upd = "update tempo_status set ts_tempo = (ts_tempo+".$segundos.") , ts_data ='".date('Y-m-d H:i:s')."' where ts_ocorrencia = ".$rowABS['numero']." and ts_status = ".$rowABS['status_cod']." "; $exec_upd = mysql_query($sql_upd); if ($exec_upd ==0) $error.= " erro 2"; } else { $sql_ins = "insert into tempo_status (ts_ocorrencia, ts_status, ts_tempo, ts_data) values (".$rowABS['numero'].", ".$rowABS['status_cod'].", 0, '".date('Y-m-d H:i:s')."' )"; $exec_ins = mysql_query ($sql_ins); if ($exec_ins == 0) $error.= " erro 3 ".$sql_ins; } } $qryfull = $QRY["ocorrencias_full_ini"]." WHERE o.numero = ".$_POST['numero'].""; $execfull = mysql_query($qryfull) or die(TRANS('MSG_ERR_RESCUE_VARIA_SURROU').$qryfull); $rowfull = mysql_fetch_array($execfull); $VARS = array(); $VARS['%numero%'] = $rowfull['numero']; $VARS['%usuario%'] = $rowfull['contato']; $VARS['%contato%'] = $rowfull['contato']; $VARS['%descricao%'] = $rowfull['descricao']; $VARS['%setor%'] = $rowfull['setor']; $VARS['%ramal%'] = $rowfull['telefone']; $VARS['%assentamento%'] = $_POST['solucao']; $VARS['%site%'] = "<a href='".$row_config['conf_ocomon_site']."'>".$row_config['conf_ocomon_site']."</a>"; $VARS['%area%'] = $rowfull['area']; $VARS['%operador%'] = $rowfull['nome']; $VARS['%problema%'] = $_POST['problema']; $VARS['%solucao%'] = $_POST['solucao']; $VARS['%versao%'] = VERSAO; $qryconf = "SELECT * FROM mailconfig"; $execconf = mysql_query($qryconf) or die (TRANS('MSG_ERR_RESCUE_SEND_EMAIL')); $rowconf = mysql_fetch_array($execconf); if (isset($_POST['mailAR']) ){ $event = 'encerra-para-area'; $qrymsg = "SELECT * FROM msgconfig WHERE msg_event like ('".$event."')"; $execmsg = mysql_query($qrymsg) or die(TRANS('MSG_ERR_MSCONFIG')); $rowmsg = mysql_fetch_array($execmsg); send_mail($event, $rowSis['sis_email'], $rowconf, $rowmsg, $VARS); //$flag = envia_email_fechamento($numero, $rowSis['sis_email'], $nome, $rowSis['sistema'], $problema, $solucao); } if (isset($_POST['mailUS'])) { $event = 'encerra-para-usuario'; $qrymsg = "SELECT * FROM msgconfig WHERE msg_event like ('".$event."')"; $execmsg = mysql_query($qrymsg) or die(TRANS('MSG_ERR_MSCONFIG')); $rowmsg = mysql_fetch_array($execmsg); $sqlMailUs = "select * from usuarios where user_id = ".$_POST['abertopor'].""; $execMailUs = mysql_query($sqlMailUs) or die(TRANS('MSG_ERR_NOT_ACCESS_USER_SENDMAIL')); $rowMailUs = mysql_fetch_array($execMailUs); $qryresposta = "select u.*, a.* from usuarios u, sistemas a where u.AREA = a.sis_id and u.user_id = ".$_SESSION['s_uid'].""; $execresposta = mysql_query($qryresposta) or die (TRANS('MSG_ERR_NOT_IDENTIFY_EMAIL')); $rowresposta = mysql_fetch_array($execresposta); /*$flag = mail_user_encerramento($rowMailUs['email'], $rowresposta['sis_email'], $rowMailUs['nome'],$_GET['numero'], $assentamento,OCOMON_SITE);*/ send_mail($event, $rowMailUs['email'], $rowconf, $rowmsg, $VARS); } $aviso = TRANS('MSG_OCCO_FINISH_SUCESS'); } print "<script>mensagem('".$aviso."'); redirect('abertura.php');</script>"; } ?> <script type="text/javascript"> <!-- function valida(){ var ok = validaForm('idProblema','COMBO','Problema',1); if (ok) var ok = validaForm('idEtiqueta','INTEIROFULL','Etiqueta',0); if (ok) var ok = validaForm('idContato','','Contato',1); if (ok) var ok = validaForm('idLocal','COMBO','Local',1); if (ok) var ok = validaForm('idData_fechamento','DATAHORA','Data',1); if (ok) var ok = validaForm('idDesc','','Descri��o t�cnica',1); if (ok) var ok = validaForm('idSolucao','','Solu��o',1); if (ok) { var justification = document.getElementById('idJustificativa'); if (justification != null){ if (ok) var ok = validaForm('idJustificativa','','Justificativa',1); if (ok) { if(justification.value.length <= <?php print $descricaoMinima;?>) { alert('<?php print TRANS('ALERT_TOO_SHORT_JUSTIFICATION');?>'); ok = false; document.form1.justificativa.focus(); } } } } return ok; } function popup_alerta(pagina) { //Exibe uma janela popUP x = window.open(pagina,'Alerta','dependent=yes,width=700,height=470,scrollbars=yes,statusbar=no,resizable=yes'); x.moveTo(window.parent.screenX+50, window.parent.screenY+50); return false } function checa_etiqueta(){ var inst = document.form1.inst.value; var inv = document.form1.etiqueta.value; if (inst=='null' || !inv){ window.alert('Os campos Unidade e etiqueta devem ser preenchidos!'); } else popup_alerta('../../invmon/geral/mostra_consulta_inv.php?comp_inst='+inst+'&comp_inv='+inv+'&popup='+true); return false; } function checa_chamados(){ var inst = document.form1.inst.value; var inv = document.form1.etiqueta.value; if (inst=='null' || !inv){ window.alert('Os campos Unidade e etiqueta devem ser preenchidos!'); } else popup_alerta('../../invmon/geral/ocorrencias.php?comp_inst='+inst+'&comp_inv='+inv+'&popup='+true); return false; } function checa_por_local(){ var local = document.form1.loc.value; if (local==-1){ window.alert('O local deve ser preenchido!'); } else popup_alerta('../../invmon/geral/mostra_consulta_comp.php?comp_local='+local+'&popup='+true); return false; } </script> <?php //------------------------------------------------------------- INICIO ALTERACAO -------------------------------------------------------------- //So exibe os campos "solucao" e "problema" se o tipo do problema permitir alimentar o banco de solucoes //Isso � feito via javascript suprimindo o TR da p�gina $query_problema_banco_solucao = "SELECT * FROM problemas order by problema"; $exec_problema_banco_solucao = mysql_query($query_problema_banco_solucao); mysql_data_seek($exec_problema_banco_solucao, 0); ?> <script> var alimentaSolucao = new Array(); alimentaSolucao[alimentaSolucao.length] = 0; <?php while($row=mysql_fetch_array($exec_problema_banco_solucao)){ ?> alimentaSolucao[<?php print $row['prob_id'] ?>] = <?php print $row['prob_alimenta_banco_solucao'] ?>; <?php } ?> function habilitarBancoSolucao(){ var indice = document.getElementById('idProblema').value; if(alimentaSolucao[indice] == 1){ document.getElementById('linha_assentamento').style.display = 'none'; document.getElementById('linha_desc_solucao').style.display = ''; document.getElementById('linha_problema').style.display = ''; document.getElementById('linha_solucao').style.display = ''; document.getElementById('alimenta_banco').value = 'SIM'; }else{ document.getElementById('linha_assentamento').style.display = ''; document.getElementById('linha_desc_solucao').style.display = 'none'; document.getElementById('linha_problema').style.display = 'none'; document.getElementById('linha_solucao').style.display = 'none'; document.getElementById('alimenta_banco').value = ''; } } habilitarBancoSolucao(); </script> <?php //--------------------------------------------------------------- FIM ALTERACAO --------------------------------------------------------------- print "</TABLE>"; print "</FORM>"; print "</body>"; print "</html>"; [/codebox]
