novasmith4527

I had recently visited the Emirates Airlines Bucharest Office  to upgrade my ticket and found it to be a relatively smooth process overall. The office is conveniently located, so it was simple enough to drop by. The staff were polite and keen to assist, although I did have some delay in receiving an answer when I called ahead to try and speak with someone before stopping by. Once I was at the office, however, the process was pretty quick, and the representative was very knowledgeable about what was available to me. I also enjoyed that they briefed me on possible upgrades, such as seat choices and priority services. My sole concern was the absence of communication on availability. When I attempted to call earlier, I was placed on hold for slightly longer than I had anticipated, and I did not get the subsequent follow-up confirmation that I had been expecting. Emirates Airlines Bucharest Office Nevertheless, when I did come in person, things were seamless, and the staff ensured that I was well taken care of. Overall, it was a positive experience, but improved phone service and communication would improve the customer experience even more.