Como remover vírus Win32/Heur?

Sidney Rego · Março 8, 2009

Meu pen drive está infectado com um vírus detectado pelo AVG 8.0, o nome é Win32/Heur. Coloquei o pen drive num notebook de um conhecido e pegou este vírus.

O problema é que grande parte de meus trabalhos estão no pen drive, assim como minhas aulas (sou professor tb) e parte da minha dissertação de mestrado...Me ajudem por favor!!! Quase entrei em desespero...preciso salvar os arquivos do pen drive sem apagá-los...Obrigado!

O log do hijackthis é:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 00:49:25, on 8/3/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\ARQUIV~1\GbPlugin\GbpSv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\ARQUIV~1\LAUNCH~1\QtZgAcer.EXE

C:\Arquivos de programas\ATI Technologies\ATI.ACE\CLI.EXE

C:\Arquivos de programas\Synaptics\SynTP\SynTPEnh.exe

C:\Arquivos de programas\Java\jre1.6.0_03\bin\jusched.exe

C:\Arquivos de programas\Nero\Nero 7\InCD\InCD.exe

C:\Arquivos de programas\HP\HP Software Update\HPWuSchd2.exe

C:\ARQUIV~1\AVG\AVG8\avgtray.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Arquivos de programas\USB Disk Security\USBGuard.exe

C:\Arquivos de programas\Windows Live\Family Safety\fsui.exe

C:\Arquivos de programas\Messenger\msmsgs.exe

C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMBgMonitor.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMIndexStoreSvr.exe

C:\Arquivos de programas\HP\Digital Imaging\bin\hpqtra08.exe

C:\DOCUME~1\SIDNEY~1\CONFIG~1\Temp\RtkBtMnt.exe

C:\WINDOWS\system32\SupportAppXL\cdrom_mon.exe

C:\ARQUIV~1\AVG\AVG8\avgwdsvc.exe

C:\Arquivos de programas\Windows Live\Family Safety\fsssvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Arquivos de programas\Nero\Nero 7\InCD\InCDsrv.exe

C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\ARQUIV~1\AVG\AVG8\avgrsx.exe

C:\ARQUIV~1\AVG\AVG8\avgnsx.exe

C:\WINDOWS\System32\svchost.exe

C:\Arquivos de programas\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\wdfmgr.exe

C:\ARQUIV~1\AVG\AVG8\avgemc.exe

C:\Arquivos de programas\AVG\AVG8\avgcsrvx.exe

C:\WINDOWS\System32\alg.exe

C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe

C:\Arquivos de programas\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Arquivos de programas\Mozilla Firefox\firefox.exe

C:\WINDOWS\System32\svchost.exe

C:\Arquivos de programas\Spyware Doctor\pctsAuxs.exe

C:\Arquivos de programas\Spyware Doctor\pctsSvc.exe

C:\Arquivos de programas\Spyware Doctor\pctsTray.exe

C:\Arquivos de programas\Spyware Doctor\pctsGui.exe

C:\Documents and Settings\Sidney Rêgo\Desktop\Programas\HijackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.MSN.com/0SEENUS/SAOS01

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = &http://home.microsoft.com/intl/br/access/allinone.asp

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.uol.com.br/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Arquivos de programas\HP\Smart Web Printing\hpswp_printenhancer.dll

O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Arquivos de programas\HP\Smart Web Printing\hpswp_framework.dll

O2 - BHO: Facilitador de Leitor de Link Adobe PDF - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Arquivos de programas\AVG\AVG8\avgssie.dll

O2 - BHO: Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - C:\Arquivos de programas\Need2Find\bar\1.bin\ND2FNBAR.DLL (file missing)

O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Arquivos de programas\Windows Live\Family Safety\fssbho.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\ARQUIV~1\SPYBOT~1\SDHelper.dll

O2 - BHO: RXResultTracker Class - {59879FA4-4790-461c-A1CC-4EC4DE4CA483} - C:\Arquivos de programas\RXToolBar\sfcont.dll (file missing)

O2 - BHO: Click-to-Call BHO - {5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Arquivos de programas\Windows Live\Messenger\wlchtc.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Arquivos de programas\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: Auxiliar de Conexão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\ARQUIV~1\AVG\AVG8\AVGTOO~1.DLL

O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\ARQUIV~1\GbPlugin\gbieh.dll

O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\ARQUIVOS DE PROGRAMAS\GBPLUGIN\gbiehcef.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Arquivos de programas\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\ARQUIV~1\AVG\AVG8\AVGTOO~1.DLL

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Arquivos de programas\Windows Live\Toolbar\wltcore.dll

O4 - HKLM\..\Run: [LManager] C:\ARQUIV~1\LAUNCH~1\QtZgAcer.EXE

O4 - HKLM\..\Run: [ATICCC] "C:\Arquivos de programas\ATI Technologies\ATI.ACE\CLIStart.exe"

O4 - HKLM\..\Run: [skyTel] SkyTel.EXE

O4 - HKLM\..\Run: [AzMixerSel] C:\Arquivos de programas\Realtek\InstallShield\AzMixerSel.exe

O4 - HKLM\..\Run: [iNPROCOMMWireless] C:\Arquivos de programas\Atheros\Wireless\Utility\WlanUtil.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Arquivos de programas\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Arquivos de programas\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [inCD] C:\Arquivos de programas\Nero\Nero 7\InCD\InCD.exe

O4 - HKLM\..\Run: [HP Software Update] C:\Arquivos de programas\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [AVG8_TRAY] C:\ARQUIV~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [babylon Client] C:\Arquivos de programas\Babylon\Babylon-Pro\Babylon.exe -AutoStart

O4 - HKLM\..\Run: [uSB Antivirus] C:\Arquivos de programas\USB Disk Security\USBGuard.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Arquivos de programas\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [fssui] "C:\Arquivos de programas\Windows Live\Family Safety\fsui.exe" -autorun

O4 - HKLM\..\Run: [iSTray] "C:\Arquivos de programas\Spyware Doctor\pctsTray.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Arquivos de programas\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Arquivos de programas\HP\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: &Search - http://kn.bar.need2find.com/KN/menusearch.html?p=KN

O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Incluir no Blog - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Incluir no Blog no Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Livro de recortes HP - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Arquivos de programas\HP\Smart Web Printing\hpswp_extensions.dll

O9 - Extra button: Seleção HP Smart - {700259D7-1666-479a-93B1-3250410481E8} - C:\Arquivos de programas\HP\Smart Web Printing\hpswp_extensions.dll

O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\ARQUIV~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\ARQUIV~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe

O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1197660550656

O16 - DPF: {DB6BF2CD-4F59-4F1C-AA9C-D08C0B61A931} (GbpDistObj Class) - https://www14.bancobrasil.com.br/plugin/GbpDist.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Arquivos de programas\AVG\AVG8\avgpp.dll

O18 - Filter hijack: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - C:\Arquivos de programas\RXToolBar\sfcont.dll

O20 - Winlogon Notify: GbPluginBb - C:\ARQUIV~1\GbPlugin\gbieh.dll

O20 - Winlogon Notify: GbPluginCef - C:\ARQUIVOS DE PROGRAMAS\GBPLUGIN\gbiehcef.dll

O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Autorun CDROM Monitor - Unknown owner - C:\WINDOWS\system32\SupportAppXL\cdrom_mon.exe

O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\ARQUIV~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\ARQUIV~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Gbp Service (GbpSv) - - C:\ARQUIV~1\GbPlugin\GbpSv.exe

O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Arquivos de programas\Nero\Nero 7\InCD\InCDsrv.exe

O23 - Service: NBService - Nero AG - C:\Arquivos de programas\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Arquivos de programas\Spyware Doctor\pctsAuxs.exe

O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Arquivos de programas\Spyware Doctor\pctsSvc.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\WINDOWS\system32\DRIVERS\xaudio.exe

Sidney Rêgo

JackSSA · Março 9, 2009

Nota: Adicione ao PC seus pen-drives, mp3, mp4 e demais dispositivos USB que possua.

Baixe o PenClean e salve no seu desktop.

Execute o programa.
Selecione a opção Verificar o unidade, na caixa de lista suspensa, selecione Todas unidades e em seguida marque a caixa Log sup.
Clique no botão Verificar.
<<Aguarde alguns instantes, o exame é bem rápido>>
Será informado se algo foi encontrado, se for encontrado será pedido para reiniciar, clique em Sim. O computador será reiniciado.
Faça um novo log do Hijackthis e poste junto o relatório do PenClean que estará em C:\PenClean\PenClean.txt

Sidney Rego · Março 10, 2009

Fiz o seguinte...toda vez o AVG detectava o vírus win32/heur no pen drive, só que não abria nada. Daí copiei os arquivos para uma pasta em separado no PC e coloquei os arquivos no víus valt até que consigamos alguma solução...Toda vez que retiro os arquivos do vírus valt o AVG detecta de novo e pergunta se quero colocá-los lá novamente....

Aí vão os logs:

Log do Hijackthis

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 23:22:22, on 9/3/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\ARQUIV~1\GbPlugin\GbpSv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\ARQUIV~1\LAUNCH~1\QtZgAcer.EXE

C:\Arquivos de programas\Synaptics\SynTP\SynTPEnh.exe

C:\Arquivos de programas\Java\jre1.6.0_03\bin\jusched.exe

C:\Arquivos de programas\ATI Technologies\ATI.ACE\CLI.EXE

C:\Arquivos de programas\Nero\Nero 7\InCD\InCD.exe

C:\Arquivos de programas\HP\HP Software Update\HPWuSchd2.exe

C:\ARQUIV~1\AVG\AVG8\avgtray.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Arquivos de programas\USB Disk Security\USBGuard.exe

C:\Arquivos de programas\Windows Live\Family Safety\fsui.exe

C:\Arquivos de programas\Spyware Doctor\pctsTray.exe

C:\Arquivos de programas\Messenger\msmsgs.exe

C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMBgMonitor.exe

C:\Arquivos de programas\HP\Digital Imaging\bin\hpqtra08.exe

C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMIndexStoreSvr.exe

C:\WINDOWS\system32\SupportAppXL\cdrom_mon.exe

C:\ARQUIV~1\AVG\AVG8\avgwdsvc.exe

C:\Arquivos de programas\Windows Live\Family Safety\fsssvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Arquivos de programas\Nero\Nero 7\InCD\InCDsrv.exe

C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\ARQUIV~1\AVG\AVG8\avgrsx.exe

C:\ARQUIV~1\AVG\AVG8\avgnsx.exe

C:\WINDOWS\System32\svchost.exe

C:\Arquivos de programas\Spyware Doctor\pctsAuxs.exe

C:\Arquivos de programas\Spyware Doctor\pctsSvc.exe

C:\DOCUME~1\SIDNEY~1\CONFIG~1\Temp\RtkBtMnt.exe

C:\Arquivos de programas\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\wdfmgr.exe

C:\ARQUIV~1\AVG\AVG8\avgemc.exe

C:\Arquivos de programas\AVG\AVG8\avgcsrvx.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\System32\svchost.exe

C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe

C:\Arquivos de programas\HP\Digital Imaging\bin\hpqSTE08.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Arquivos de programas\Windows Live\Messenger\msnmsgr.exe

C:\WINDOWS\explorer.exe